FAQ

Q: Are the apartments furnished?

A: All of our apartments are fully furnished. Each apartment has an audiovisual system with high quality audio sound delivered via flush mounted ceiling speakers in all rooms. This system includes and integrates a Flat screen TV (living room & master bedroom), CD player, video recorder, DVD, radio and digital, mp3 connection. Fully fitted kitchen with refrigerator, dishwasher, double oven & grill, microwave, toaster kettle, and crockery & cutlery. Separate utility room with washing machine & dryer. Apartments also include towels & linen.

Q: Are the apartments centrally located?

A: 31-33 Merrion Road Apartments are directly on the bus corridor & dart line giving direct access to City Centre & IFSC
Ballsbridge is 4 kilometres/2.5 miles from the city centre

Distance to shopping:

• Grafton Street: 4 kilometres/2.5 miles
• Temple Bar: 4.5 kilometres/2.7 miles
• O'Connell Street: 4.5 kilometres/2.7 miles

 

Distance to financial district:

• IFSC: 3 kilometres/2 miles

 

Q: Are there any other fees or charges?

A: No administration charges will be applied. You have free wi-fi access ( you will need to bring your own laptop etc to gain access to wifi). All other normal charges (electricity/gas/water/heating etc.) are covered in the nightly charge. Excessive usage of electricity may result in an extra charge to the cardholder and/or guest(s). To avoid exceeding the electricity allowance, we request that guests turn off any appliances/lighting/heating when not in use.

Please ensure that apartments are left in good condition - all waste placed in waste bin, and all crockery, cutlery and utensils washed. Otherwise, an additional charge of €25 will be applied.

Merrionroad.com reserves the right to charge the cardholder and/or guest(s) for any damage caused by the guest or any of the guest's party. A full inventory check of the apartment is carried out before the guest's arrival and after the guest has departed. Any damage to the apartment, or missing or damaged contents will be charged to the cardholder and/or guest(s).

Q: What is your cancellation policy?

A: Cancellation of a reservation will be effective only from the date of receipt.

• Cancellations must be made at least 48 hours prior to midday (Irish time) on the day of arrival, and received by email to enquiries@merrionroad.com In the event of a cancellation 20% of your payment is non-refundable, but no further charges will apply if cancelled within this time frame.
• "No shows" and late cancellations: for clients failing to arrive for a booking (no-shows), or late cancellations (see above), 20% of your payment is non-refundable and the first night's accommodation cost will be charged.

Q: How is key handover arranged?

A: Check-in is at our reception desk at the premises in The Lodge, 31-33 Merrion road, Ballsbridge, Dublin 4. If the check in is outside office hours an alternative arrangement will be made.

Q: What is meant by self-catering apartment?

A: A self-catering apartment is not serviced daily as in a hotel. Additionally, cooking, cleaning and washing are done by the guest. However, for stays of more than one week, the apartment will be serviced once weekly. If additional cleaning is required, this can be arranged at an extra cost.

Q: What time is check-in/check-out?

A: Check-in is at 3pm, and check out is at 12pm. Depending on the availability of the apartment you may be able to check-in to your apartment earlier than this, though this cannot be guaranteed.

As we need to have access to the apartment to service it prior to the arrival of the next guest(s), we request that guests leave the apartment by 12pm on the day of departure.

Subject to availability, an afternoon/evening check-out may be arranged at an extra cost.

Q: Can a booking be extended?

A: Subject to availability, a booking may be extended. However, we cannot guarantee the same nightly rate. Generally, extra nights will be charged at the rates applicable at the time.

Q: Is Car Parking available?

A: We supply secure parking facilities in a secure underground car park, with lifts from the underground car park

Q: Our flight leaves late in the day. Can we leave our luggage somewhere?

A: If you wish to store your luggage for a few hours after you depart we are happy to oblige.

Please note that we cannot accept responsibility for lost or stolen luggage/personal items, and that luggage/personal items are left at the owners' risk.

Q: How many sets of keys can we have?

A: Currently we give two sets of keys for each apartment.

Are cots or high chairs available?

Yes, Can these can be provided on request.

Can the apartments have an extra bed added?

We regret we cannot add beds into our Executive Apartments.

Do you offer corporate rates?

Yes. Companies have used us for business trips, temporary staff relocation and graduate training, because we have the experience, ability and commitment to meet all travel policy demands. Please contact us directly.

How do I make a group booking?

If you want to make a booking for a group of people, who require more than 4 apartments, please contact us to discuss your requirements.

Is it possible to view an apartment before booking?

Yes. We will be more than happy to show you round, whether it’s just for you or a corporate booking. Please contact us to arrange a viewing.